Managing the Patient Financial Experience
With the rise of high-deductible health plans, patient responsibility now accounts for a significant portion of a practice's total revenue. Collecting these balances requires a delicate balance of persistence, clarity, and excellent customer service.
We treat your patients with the same respect and care they receive in your office, ensuring a positive financial experience that protects your practice's reputation while maximizing collections.
Our Patient Billing Services
- Clear, easy-to-understand patient statement generation
- Multiple payment channels: online portal, phone, and mail
- Dedicated toll-free number for patient billing inquiries
- Compassionate patient customer service representatives
- Soft collections and flexible payment plan management
- Electronic statement delivery with online payment options
Protect Your Reputation While Collecting
❤️ Patient-Centered
Our representatives are trained to be empathetic and understanding while still being effective collectors.
💻 Online Payments
Easy-to-use online payment portal increases patient self-pay collection rates significantly.
📋 Payment Plans
Flexible payment plan options help patients pay their balances without financial hardship.
📈 Higher Collection Rate
Our compassionate approach results in higher patient satisfaction AND better collection rates.